Support Reports
See what it answered, and what to teach next
Every evening, Juboto reports on its day: how many conversations it resolved, how fast your team replied to the rest, when customers write, and which questions it couldn't answer yet.
Resolved by bot
83.6%
+4.1 pts
First response
4 s
bot, median
Agent first reply
11 min
-6 min
Conversations
14,208
all channels
Messages by hour
31% of messages arrive outside office hours.
Gaps to teach next
- Gift wrapping options64
- Warranty on zips41
- Corporate gifting price list29
On this bench
Numbers that lead to a next step
Each report links to the conversations behind it, so a number is never a dead end.
Resolution rate
Share of conversations closed by the bot without a person, by channel, topic and language.
Response times
Bot response time, agent first reply and time to resolve, against the targets you set.
When customers write
Messages by hour and day, including nights, weekends and festival peaks.
Top questions and gaps
The most asked questions, and the ones the bot handed over because it had no answer. Teach them in one click.
Customer rating
A one-tap rating at the end of each chat, for bot and agent conversations separately.
Exports and email digests
Download CSV, or get a daily or weekly summary by email for managers who don't log in.
Questions
Asked on this bench
How is resolution rate calculated?
A conversation counts as resolved by the bot when it ends without a handover and the customer doesn't come back about the same issue within 24 hours.
Can I see reports per brand or location?
Yes, on Helper Bot and Mega Bot. Tag channels or widgets by brand, store or branch and filter any report by tag.
How long is data kept?
Conversation history and reports are kept for 12 months on Helper Bot and for a period you choose on Mega Bot. Mini Bot keeps 90 days.
Can reports go to our BI tool?
Mega Bot includes an API and scheduled CSV exports for tools such as Looker Studio, Power BI or Metabase.
Flip the switch to close the workshop.
Lights off, bot on
Your team goes home.
Your customers still get answers.
Teach Juboto your FAQs this afternoon. Tonight it handles the order questions, and tomorrow morning your agents start with a short, sorted queue.
Status: always on