AI Support Bot
A support bot that only says what you taught it
Juboto reads your FAQs, policies, website and product data, then answers customers in seconds in the language they write in. Every reply has a source. When there isn't one, it hands the chat to your team.
Mera parcel abhi tak nahi aaya, order 8812
Order #8812 kal Kanpur warehouse se nikal chuka hai. Delivery Thursday, shaam 7 baje tak. Tracking link: bluedart.in/track
Can I return it if the colour looks different?
Yes. Unused items can be returned within 7 days of delivery. I can book a free pickup once it arrives.
Why it said that
Order system
Order #8812 · shipped 4 Nov
Returns policy v3
Section 2: 7-day returns
FAQ sheet
Row 31: free return pickup
Below 70%, Juboto hands over instead of guessing.
On this bench
Answers your customers can rely on
The bot is tuned for support work: short replies, real facts from your content, and a polite handover when the question is outside what it knows.
Source on every answer
Each reply links back to the policy page, product sheet or FAQ row it came from, so your team can check it in one click.
Confidence threshold
Set the minimum confidence for an answer. Below it, Juboto hands over instead of guessing. The default is 70%.
English, Hindi, Hinglish and more
Replies in the customer's language, including Tamil, Telugu, Marathi, Bengali, Gujarati and Arabic. Your content can stay in English.
Your tone of voice
Pick formal or friendly, short or detailed, and add phrases to use or avoid. The bot keeps every reply in that voice.
Follow-up questions
Remembers the order number, product or class mentioned earlier in the chat, so customers don't repeat themselves.
Named and branded
Give the bot your own name and avatar. It still introduces itself as an assistant, so customers always know.
How it works
What the bot does with every question
- 1
Reads the message
Detects language, intent and any order number, phone or booking reference in the text.
- 2
Checks the rules
Payments, complaints and requests for a person skip the bot and go straight to your team.
- 3
Finds the facts
Searches only your approved sources and connected systems for a clear answer.
- 4
Replies or hands over
Sends a short, sourced reply, or creates a ticket with a summary when it isn't sure.
Customer respect
Rules every Juboto bot follows
These are fixed in the product. No plan, setting or prompt can turn them off.
- Rule 1
Customers know it's a bot
Every first reply introduces Juboto as an assistant. Typing “agent” reaches a person at any time.
- Rule 2
Approved content only
The bot answers from the sources you approved. When it is unsure, it hands over instead of guessing.
- Rule 3
No advice, no payments
It never gives medical, legal or financial advice, and never asks for card numbers, OTPs or payments in chat.
- Rule 4
Private by design
Conversations are encrypted, never used to train other businesses' bots, and never sold.
Questions
Asked on this bench
What happens when the bot doesn't know?
It tells the customer it will connect them to the team, creates a ticket with the full chat and a summary, and logs the question in Support Reports so you can teach the answer.
Can it answer from prices and stock levels?
Yes. With your catalogue connected, Juboto reads current prices, variants and stock. It never invents a discount or a delivery date that isn't in your data.
Which AI model does it use?
Juboto uses large language models hosted with providers that do not train on your data, combined with search over your own content. You don't need your own model keys.
Can I test it before customers see it?
Yes. The test console shows each answer with its source and confidence score. Nothing goes live until you switch the bot on.
Flip the switch to close the workshop.
Lights off, bot on
Your team goes home.
Your customers still get answers.
Teach Juboto your FAQs this afternoon. Tonight it handles the order questions, and tomorrow morning your agents start with a short, sorted queue.
Status: always on