Helpdesk
Your team picks up exactly where the bot left off
Every handover becomes a ticket in one shared inbox, with the full conversation, the customer's order and a three-line summary on top. Agents start replying instead of reading.
- Neha Kapoor2 m
Card charged twice for #8840
UrgentT-2291 - Arjun Sethi18 m
Torn strap on messenger bag
HighT-2290 - Harrow Goods41 m
Bulk quote, 600 belts
NormalT-2288 - Sana Q.1 h
Asked for a person
NormalT-2285
T-2291 · Card charged twice
UrgentHandover summary from Juboto
Customer paid Rs 2,490 for order #8840 at 01:12 am. Two debits on the same card, 40 s apart. Gateway shows one capture, one pending. Customer is calm, wants the extra amount back.
Internal note · Vikram
Pending one auto-reverses in 48 h. Confirm with Razorpay ID.
Hi Neha, I've checked: the second charge is a pending hold and will return to your card within 48 hours. Here's the reference...
On this bench
A helpdesk made for the hand-off
Most helpdesks assume a person read the chat from the start. Juboto's helpdesk assumes the bot did, and gives your agent what they need in the first ten seconds.
Shared inbox
All channels in one list. Filter by channel, status, team, priority or tag, and save the views your team uses.
Handover summary
What the customer wants, what the bot already tried, and the order or booking involved, in three lines.
Priorities and sorting
Urgent tickets such as payment problems rise to the top. Morning queues arrive sorted, not in the order they came in.
Teams and assignment
Route by team, skill or language. Round-robin or least-busy assignment, with a cap per agent.
Internal notes and mentions
Leave notes the customer never sees and mention a colleague to pull them in.
Response-time targets
Set first-reply and resolution targets per priority. Tickets close to breaching are highlighted.
How it works
Morning, after a busy night
- 1
Open the inbox
74 tickets from the night, sorted by urgency, each with a summary.
- 2
Read in seconds
The summary and order details sit above the chat. No scrolling through the night.
- 3
Reply with help
Suggested replies come from your approved content and agent-only notes.
- 4
Resolve and teach
Mark it solved. Questions worth automating go to the teaching list.
Questions
Asked on this bench
How many agent seats are included?
Mini Bot includes 1 seat, Helper Bot includes 5 and Mega Bot includes 20. Extra seats are $12 per agent per month on any paid plan.
Can I keep my current helpdesk?
Yes. On Mega Bot, handovers can create tickets in Freshdesk, Zendesk or your own system through the API instead of the Juboto Helpdesk.
Can agents reply on WhatsApp after 24 hours?
WhatsApp requires an approved template after 24 hours of silence. Juboto suggests the right template and sends it from the ticket.
Is there a mobile app for agents?
The Helpdesk works in any mobile browser and can be installed to the home screen, with notifications for new assignments.
Flip the switch to close the workshop.
Lights off, bot on
Your team goes home.
Your customers still get answers.
Teach Juboto your FAQs this afternoon. Tonight it handles the order questions, and tomorrow morning your agents start with a short, sorted queue.
Status: always on