1. The service
Juboto provides an AI support bot, a training workspace, channel connections, a helpdesk, handover rules, order actions and support reports, as described for your plan on the Pricing page.
2. Your account
- You must give accurate signup details and keep your login credentials safe.
- You are responsible for what your agents and admins do in your workspace.
- You must be authorised to accept these terms for the business you name.
3. Your content and your customers
You keep all rights to the knowledge you upload and the conversations in your workspace. You give us permission to process them only to run your bot and helpdesk. You are responsible for having the right to use that content and for telling your customers, in your own privacy notice, that you use Juboto to answer them.
4. How the bot must be used
- The bot always identifies itself as an assistant. You may give it a name, but you must not present it as a human.
- Customers must be able to reach a person. The handover to a human cannot be removed.
- The bot must not be configured to give medical, legal or financial advice, or to collect card details, OTPs or payments in chat.
- You must follow the policies of each messaging platform you connect, including WhatsApp Business and Meta commerce policies.
- You must not use Juboto for spam, unsolicited bulk messages, harassment, or anything unlawful.
5. AI answers
Juboto answers from the content you approve and hands over when it is not confident. AI can still make mistakes. You are responsible for reviewing your knowledge sources, testing answers before going live, and setting handover rules that suit your business. Do not rely on the bot alone for decisions with legal, medical or financial effect.
6. Plans, conversations and billing
- Paid plans are billed in advance, monthly or yearly. Overage conversations are billed at the end of each month at the rate for your plan.
- A conversation is one customer's messages on one channel within 24 hours.
- Messaging platform charges, such as Meta's template fees, are passed through at cost.
- Prices exclude taxes. Where GST applies, it is added to your invoice.
- Refunds are covered by our Refund Policy.
7. Availability
We aim to keep Juboto available at all times and schedule maintenance outside Indian business hours where we can. Mega Bot includes a 99.9% monthly uptime commitment with service credits, set out in your order. Connected platforms such as WhatsApp or Instagram may have outages we do not control.
8. Suspension and termination
You can cancel at any time from your workspace settings. We may suspend a workspace that breaks section 4, puts other customers at risk, or has an unpaid invoice more than 15 days overdue, after giving notice where we reasonably can. After cancellation, you can export your data for 30 days before it is deleted.
9. Liability
Juboto is provided with reasonable care and skill. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the 12 months before the claim, and neither side is liable for indirect or consequential losses such as lost profits. Nothing in these terms limits liability that cannot be limited by law.
10. Changes to these terms
We may update these terms as the product changes. For material changes, we'll email account owners at least 30 days before they apply. Continuing to use Juboto after that means you accept the new terms.
11. Governing law
These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts in India.
12. Contact
Questions about these terms can be raised on the Help Bench.